Refund policy

Our promise Every order is packed carefully so your jars reach you safely. Glass can be fragile in transit, so if anything arrives damaged, we'll make it right.

Damaged or faulty on arrival If any jar arrives broken, cracked or chipped, or has a manufacturing defect, email a photo to homeandkept@gmail.com within 24 hours of delivery, along with your order number. Once we confirm, we'll send a free replacement for the affected item(s). If a replacement isn't available, we'll refund the value of that item.

7-day returns Changed your mind? Return unused items in their original packaging within 7 days of delivery for a refund or exchange. For hygiene reasons, jars that have been opened or used can't be returned unless they're faulty.

What's not covered Damage from misuse, drops, sudden temperature changes (e.g. boiling water into a cold jar), or normal wear over time.

Cash on Delivery orders Since orders are paid on delivery, there's usually nothing to refund upfront. For any covered issue we replace the item free, or refund its value if you've already paid.

Contact Questions about a return? Email homeandkept@gmail.com and we'll reply fast.